A: Please follow these instructions for Returns or Exchanges.
1) Contact us for a RETURN AUTHORIZATION REFERENCE# by calling 1-888-GCB-6098 (1-888-422-6098) Monday-Friday 9am to 5pm EST or emailing "firstname.lastname@example.org". Be sure to include Name, Phone, Order/Receipt#, Address.
A RETURN AUTHORIZATION REFERENCE# ensures that you have received a CONFIRMATION from us and that we are aware and can track your return when you send it back.
NOTE: We cannot process any refunds or exchanges without a prior RETURN AUTHORIZATION reference #.
2) Pack all original contents, promotional items, securely and send to: PO Box Shipping charge is solely the responsibility of the purchaser. We recommend using a method that is traceable.
3) Allow 2-3 weeks for refund.